Air Passenger Protection Regulations
Attached, you will find details on the updates, more information on what is required from the travel trade as per APPR, and answers to some frequently asked questions.
As a reminder, carriers and third-party sellers (travel agencies) must provide information on the treatment of passengers and minimum compensation owed by the carrier and the recourse against the carrier available to passengers, in simple, clear and concise language on all documents on which the passenger’s itinerary appears.
Please be sure to include a link to www.westjet.com/canadian-passenger-rights in all your clients’ itineraries and travel documents.
Our travel trade partners play a critical role in ensuring travellers are aware of these regulations. Thank you for your partnership and for helping us deliver a great experience for our mutual guests.